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    How DSB Uses Real-Time Space Intelligence to Optimize Passenger Flow

    How DSB Uses Real-Time Space Intelligence to Optimize Passenger Flow

    At Denmark's busiest transportation hub, DSB (Danish State Railways) has implemented a comprehensive visitor tracking and occupancy monitoring system to gain actionable insights into daily movement patterns. The station welcomes over 100,000 passengers per day, and understanding how, when, and where people navigate the space is critical - for safety, retail success, and operational efficiency.

    Where Insights Happen:

    Main Entrances & Exit Doors:

    • Real-time in/out counting captures total volume and peak congestion periods. 

    Hallways & Transition Zones (Hovedbanegarden):

    • Traffic flow is measured across the large indoor concourses to understand movement between platforms, shops, and rest areas.

    Metro Entrance Corridors:

    • Directional sensors installed at metro access points measure handover between different transport modes and support crowd management.

    Retail Zones & Shop Entrances:

    • Flow into specific shopfronts is monitored, helping tenants and DSB analyze commercial performance and conversion patterns.

    Why it matters

    Jeannette Romby

    Jeannette Romby

    DSB

    Specialkonsulent, Erhvervsmægler

    "The solution helps us make smarter decisions on everything from daily operations to long-term planning. We can now document the flow across all station zones - and offer better value to our retail partners too."

    Challenge

    DSB operates one of Denmark’s busiest transport hubs — a complex, high-footfall environment where passengers flow continuously between main entrances, metro corridors, train platforms, and retail areas.

    • But without reliable data, key questions remained unanswered:

      • Where exactly are people going — and when?

      • Which areas are overcrowded or underutilized?

      • How does foot traffic translate into shop performance?

      Operational decisions like staffing, leasing, and safety were the main concern.

    Solution

    DSB now uses real-time data to guide staffing, leasing, safety, and maintenance decisions — all based on how people actually move through the space, making it possible to:

     

    • Coordinate Security and Staffing - based on actual flow, not assumptions
    • Improve Commercial Leasing Decisions - with reliable traffic insights by location
    • Ensure Safety Compliance - by monitoring occupancy and alerting when limits are exceeded.
    • Support Maintenance and Cleanliness Schedules - in line with usage intensity

    With clear insights across key zones, operations are now responsive and informed.

    Let’s Get in Touch!

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