Sensor default credentials

First-time setup — Camera Configuration

1. Connect your computer to the same network as the sensor

2. Open a browser and go to 192.168.1.8 (or the sensor's assigned IP)

3. Log in with admin credentials above

4. Navigate to Camera Config

Step 1 — Section Frame

The Section Frame defines the area the camera uses to automatically calculate its height and tilt. Draw a rectangle in the live view over the counting zone floor area. This enables the system to correctly calculate sensor height and tilt for accurate counting.

Step 2 — Set mounting height

Enter the actual mounting height (floor to sensor). Must be accurate to ±5cm. Incorrect height causes miscounts. Use a laser distance meter for best results.

Step 3 — Configure counting lines and zones

Draw counting lines in the scene view where people cross when entering/exiting. For wide entrances, use multiple sensors with Path Linking (TD2000B: up to 3 sensors; TD2000 G2/G3: up to 5 sensors).

Step 4 — Verify counting

Check the live count display. Walk through the entrance to verify counts increment correctly in both directions.

Firmware upgrade

1. Download the correct firmware for your sensor model from the TDI EMEA Wiki → Firmwares section (partner login required)

2. Connect your computer to the same network as the sensor

3. Log in to the sensor web interface

4. Navigate to Advanced Settings → Firmware Upgrade

5. Upload the firmware file and confirm the upgrade

6. Wait for the sensor to reboot — do not interrupt during upgrade

7. After reboot, verify the firmware version in the device info page

Latest stable firmware (as of June 2026)

Remote access — Remote Control Server (RCS)

The RCS enables remote management and troubleshooting of sensors from anywhere with internet access, without needing a VPN.

1. Ensure the sensor is on the latest firmware

2. Ensure the sensor has a stable internet connection and correct DNS settings

3. Log in to the RCS portal at rcs-uk.tdintelligence.com

4. If you don't have an RCS account, contact TDI support

5. Bind the device to your RCS account — with latest firmware this is automatic via self-service

Network and firewall

TDI sensors need outbound internet access for RCS remote management. The sensor network guide is in TDI wiki → Technical → Guides → Sensor Network and Firewall rules. Key requirements:

• Outbound access to the RCS server domain (rcs-uk.tdintelligence.com)

• For data push to Vemtrack: outbound to the Vemtrack ingestion endpoint

• Default sensor IP 192.168.1.8 — change to your network's IP scheme during installation

Mounting accessories