Questions this answers
What is queue management · What is dwell time · How are queues measured · Wait time analytics · What is the live dwell/queue widget
Answer
Queue management measures how many people are waiting in a defined area and how long they wait, so staffing and service can be adjusted. It is closely tied to dwell time — the length of time people spend in a zone.
Dwell in non-queue zones (e.g. a product display) is a separate, positive engagement signal — longer dwell can mean higher interest. Context determines whether high dwell is good or bad.
Queue is one of the six metric categories available when building a custom report.
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