Platform scale (live metrics)

6-layer architecture

Layer 1 — Physical sensors

24,753 devices across 63 sensor vendors: Xovis, Brickstream, Axis, Hikvision, Hanwha, Eurecam, Elsys, IMBuildings, and more. Sensors are installed overhead at entrances, zones, queues, and parking areas. Each sends count data (entries, exits, occupancy, demographics, IoT metrics) to the platform.

Layer 2 — Data transport

Data travels from sensors to the platform via two paths:

• Cloud servers — direct outbound push from sensors over TCP 80/443

• On-premises servers — 132 installed in customer environments (23 active), bridging sensors on isolated networks to the cloud platform

• 33 Gateways — protocol translation devices for LoRaWAN and other non-IP sensor types

• Reverse-proxy bridge — allows remote access to physical sensors for configuration and diagnostics (see Device Manager article)

• ~2 second delay — typical latency from sensor event to live dashboard update

Layer 3 — Vemcount platform

• Dashboards — 13 widget types, real-time and historical

• Reports — custom, snap, scheduled, with prediction/forecast

• Maps 2.0 — 7 view modes including live heatmap and visitor tracking

• Tenant module — 7 sections for mall/property analytics

• IoT widgets — Presence Overview (desk/seat grid) and Realtime (any sensor metric)

• Admin settings — full company, device, user, and data management

• White-label layer — 119 brands with custom domains, logos, CSS, and feature toggles

• OAuth / Azure SSO — per-brand Microsoft Entra ID integration

Layer 4 — Alert engine

• Health Checks — 13 rule types, configured per company, run on schedule

• Per-widget alerts — Min/Max value thresholds with reset hysteresis, optional schedule

Layer 5 — Output channels

Layer 6 — Physical IoT device triggers

Webhook and MQTT outputs can trigger real physical devices via Raspberry Pi, ESP32, Home Assistant, or any MQTT/HTTP-capable controller:

• Occupancy limit → siren relay activation

• Entry detected → door bell or welcome chime

• Fire door opened → instant SMS to security team

• Queue threshold → sliding door open/close command

• Wait time exceeded → WhatsApp alert to floor manager

• Occupancy data → digital signage real-time display update