The VS133 uses LoRaWAN (wireless radio) to send data via a gateway to Vemcount. You will need the device's LoRa credentials (DevEUI, App EUI, App Key) and a LoRaWAN gateway connected to the Vemcount network server.

What you need before starting

VS133 sensor powered and accessible on your network
A LoRaWAN gateway within range (see Milesight gateway setup guide)
Login access to Vemcount (Admin role)

Step 1 — Get LoRa credentials from the sensor

Log in to the VS133 web interface.
Go to Communication → Device LoRa Info.
Note down: DevEUI, App EUI, App Key (click the eye icon to reveal).

Important: Join Type must be OTAA. Do not change the App Key or other LoRa settings from defaults.

Step 2 — Set up company structure in Vemcount

In Vemcount, create or navigate to the relevant Company (e.g. your customer's company).
Create a Location (e.g. the store name).
Create an Installation Zone where this sensor will count (e.g. Main Entrance).

Step 3 — Add VS133 to Vemcount

Go to ⚙ Settings → Devices → + Add sensor.
Fill in the following fields:

Name

Descriptive name (e.g. "VS133 — Main Entrance")

Subscription

Select from dropdown

Type

People Counter

DevEUI

From Step 1

Vendor

Milesight IoT

Frequency Plan

Select your region (EU868 for Europe, US915 for North America)

LoRaWAN MAC Version

MAC V1.0.3

LoRaWAN PHY Version

PHY_V1.0.3_REV_A

Join EUI

App EUI from Step 1

App Key

App Key from Step 1

Click Submit.

If you see a "duplicate DevEUI" error, this device has already been registered. Search for the DevEUI in Settings → Devices to find the existing record.

Step 4 — Verify live data

Wait 2–5 minutes after submitting.
Check the Installation Zone in Vemcount — you should see live people counts arriving.
If the zone shows a red indicator (no recent data), reduce the report interval on the VS133 sensor itself (go to Communication → Reporting Interval and set to 1 minute for testing).

Troubleshooting

No data after 10 minutes

Check the gateway is online and connected to ttn.vemcount.app UDP 1700. Check the VS133 join status in its web interface.

Duplicate DevEUI error

Sensor already registered. Search in Settings → Devices.

Wrong counts direction

Swap the entry/exit direction in the VS133 zone settings.

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