Supported gateway models

UG65, UG56, UG67, UG63, SG50 — all using the 915 MHz or 868 MHz frequency band depending on your region.

Step 1 — Network requirements

• The gateway must have internet access.

• Outbound UDP port 1700 must be open to ttn.vemcount.app.

Step 2 — Configure the gateway (using UG65 as example)

1. Disable the built-in LNS on the gateway (the gateway should act as a packet forwarder only, not a standalone network server).

2. Log in to the gateway management interface.

3. Navigate to Packet Forward → General.

4. Configure the Semtech packet forwarder:

1. Save the settings.

2. Check the connection status — if it shows Connected, the gateway is successfully forwarding to Vemcount.

Step 3 — Add the gateway to Vemcount

1. In Vemcount, go to ⚙ Settings → Services → Devices → Gateways → + New Gateway.

2. Fill in:

1. Save — the gateway will appear in your gateway list.

Step 4 — Verify sensors are receiving

After adding the gateway and registering your LoRaWAN sensors, wait a few minutes. Sensors within range of the gateway should begin sending data to Vemcount. Check Settings → Devices for online/offline status.

Channel mode note

Milesight sensors default to Standard-Channel mode (multi-frequency). Only switch sensors to Single-Channel mode if you are using a DS7610 gateway — all other Milesight gateways support standard multi-channel operation.