Live dwell/queue widget

1. Access Your Dashboard

• Log in to Vemcount

• Navigate to your dashboard view

• This is where all widgets are created and managed.

2. Add a New Widget

• Click the blue “+” (Add Widget) button (top-right corner)

• Opens the widget selection panel.

3. Select “Live Dwell / Queue” Widget

• Choose Live Dwell / Queue Widget

• This widget displays real-time queue metrics, unlike charts which show historical trends.

4. Select Queue Metric (Key Configuration)

Choose what queue-related KPI to display:

Common options include:

• Visitors in Queue (Queue Length)

• Average Wait Time

• Dwell Time (time spent in queue zone)

• Calculated / Estimated Wait Time

• These are core queue KPIs available within Vemcount

• Best Practice:

• Use queue length for quick operational visibility

• Use wait time for customer experience monitoring

5. Select Data Source (Critical Step)

Define where the queue is being measured:

Typical options:

• Zone → e.g. checkout area, service desk

• Location → entire store (less common for queues)

• Best Practice:

• Always use zone-level data for queue widgets

• Ensure the zone is correctly configured as a queue area

• This step determines where the queue is being analysed

6. Proceed to Widget Layout

• Click Next

7. Add Title & Description

• Title (Required): Make it operational and clear

• Description (Optional): Add context

• Examples:

• “Live Queue Length – Checkout”

• “Avg. Wait Time – Service Desk”

• “Current Queue – Fitting Rooms”

• Use action-oriented naming for staff dashboards.

8. Customise Appearance (Highly Recommended)

Adjust:

• Widget size

• Colour indicators (if available)

• Best Practice (Critical for queue management):

• Use colour thresholds:

• Green → Normal

• Amber → Busy

• Red → Action required

• This enables instant decision-making without analysis

9. Save the Widget

• Click Save

• The widget will now display live queue data on your dashboard