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    Health Checks & the alert engine

    Internal reference — super-admin and partner functions. Not for end customers.

    Health Issues overview

    Path: Settings gear > Health Issues. Platform-wide list of active issues. Filters: company, type, filter/reset. Columns: Health Issue type, Error Started, Last Checked, Health Issue Item (MAC/location). Issues are grouped by company.

    Health Check configuration

    Path: Companies > [Company] > Health Checks. Per-company alert rules — each check has a source scope, notifications, and one or more rules.

    Health Check edit screen

    • Name

    • Source — Source Type (Locations/All) + multi-select location picker

    • Notifications — email recipients, "Group notifications by location", "Notify users connected to the location"

    • Rules — rule dropdown + operator + value + %, "Send notification once", Select Days, Timezone; "+ Add rule" for multiple rules per check

    The 13 Health Check rule types

    Rule

    Description

    No data

    Sensor connected but sending no count data

    Offline

    Sensor stopped communicating entirely

    Difference between In and Out

    Entry/exit counts differ beyond threshold

    Wrong sensor time

    Sensor clock out of sync

    No realtime data

    Not sending real-time feed

    No visitors

    Zero visitors during open hours

    No sales data imported

    POS/turnover data not submitted

    No screen sync

    Display screen not syncing

    Privacy level

    Privacy compliance threshold breached

    Metric

    Generic metric-based threshold

    Realtime data monitoring

    Live data stream anomaly detection

    Difference between In and Out pr location

    Per-location in/out variance

    Daily difference between In and Out

    Daily aggregated in/out difference

    clock

    7PM

    GMT+2

    clock

    7PM

    GMT+2

    clock

    7PM

    GMT+2

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