Questions this answers

What sensors does Vemco support · What hardware is used · Xovis · Milesight · TDI · What counting hardware works with Vemcount · Sensor types

Answer

Vemcount collects data from people-counting sensors installed at a site. Supported sensor brands referenced in the help center include:

Xovis

3D sensors used for accurate counting and multi-sensor tracking/queue scenarios. Firmware is managed (e.g. 4.x → 5.x upgrade SOP exists).

Milesight

People-counting sensors; require specific firewall/network access to report to Vemcount.

TDI

Supported sensor family; also has a Vemcount firewall configuration guide.

General requirements:

Network/firewall: sensors must reach Vemcount through the addresses/ports in the relevant firewall guide.
Assignment: each sensor is assigned to a Location and an Entrance or Zone in Settings → Devices.
Status: a sensor showing "Sample data" is in test mode or not yet connected.

[VERIFY — Vemco to confirm] The complete list of supported/certified sensor brands and models, recommended models per use case (entry counting vs tracking vs queue), and whether Vemco supplies hardware directly or certifies third-party devices.

TDI Sensors - Vemcount Firewall Guide
Milesight Sensors - Vemcount Firewall Guide
SOP – Xovis Firmware Upgrade from 4.x to 5.x

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