What you're setting up

Vemcount is a cloud platform that receives data from sensors and turns it into dashboards, reports, and alerts. Your sensors push data to Vemcount over the internet — no Vemcount software runs on-premise.

The setup has three steps:

1. Configure your account — create your company, location, and opening hours

2. Connect a sensor — register the sensor and point it at Vemcount

3. Build your first dashboard — see live data and set up a basic report

Step 1 — Configure your account (5 minutes)

1a — Create a company and location

Everything in Vemcount is organised under Companies → Locations → Sensors. You need at least one of each before connecting a sensor.

1. Go to Settings → Companies → + New company

2. Enter the company name (your organisation or end customer name)

3. Save, then open the company and go to Locations → + New location

4. Enter the location name (e.g. "Oxford Street Store") and address

5. Set opening hours — this is important. Vemcount uses opening hours to filter out out-of-hours data from your reports. Set them accurately for each day of the week.

1b — Set your timezone

Go to Settings → Companies → [your company] → Timezone. Set it to the timezone where your sensors are physically installed. All timestamps in reports are shown in this timezone.

Step 2 — Connect your first sensor (10–15 minutes)

How you connect a sensor depends on the sensor type. Find your sensor in the list below and follow the relevant guide:

People counting sensors (PoE / Ethernet)

LoRaWAN sensors (Milesight IoT)

Not sure which sensor type you have?

Check the label on the sensor. If it has a MAC address starting with a format like 00:6E:02:XX:XX:XX — that's Xovis. If it says "LoRaWAN" on the label or spec sheet — you need a gateway first. If you're unsure, email support@vemcogroup.com with a photo of the sensor and we'll identify it.

Step 3 — Verify data is flowing (2 minutes)

1. Go to Settings → Devices

2. Find your sensor in the list. The status dot should be green (online) within a few minutes of configuration

3. Walk past the sensor (for people counters) or check the live reading (for IoT sensors)

4. If no data appears after 5 minutes, check the troubleshooting guide →

Step 4 — Build your first dashboard (5 minutes)

1. Go to Dashboards → + New dashboard

2. Name it (e.g. "Oxford Street — Live")

3. Click + Add widget → select the widget type for your sensor:

   • People counting → Chart widget or Metric widget

   • Occupancy → Live Inside widget

   • IoT sensors → Realtime IoT widget

4. Select your location and sensor zone as the data source

5. Save the dashboard

What's next — expanding your solution

Once your first sensor is working, you can expand at any time without contacting us. Each additional sensor you connect adds one licence to your account automatically. See the licence model guide to understand how pricing works as you grow.

Common expansions from a basic people counter setup:

• Add CO₂ and air quality monitoring → connect Milesight AM series LoRaWAN sensors via the same gateway

• Add desk and meeting room occupancy → connect VS340 (desk) or VS370 (meeting room) sensors

• Add smart restroom monitoring → VS330 (stall occupancy) + WS201 (fill level) + GS301 (odor)

• Add energy monitoring → CT101/CT103 current transformers on electrical panels

• Add Re-ID / unique visitor tracking → upgrade to TDI sensors + TD4001 edge unit on Vemtrack