Alerts fire in real time when a configured threshold is crossed. They can be delivered by email, SMS, WhatsApp, or webhook. Click the 🔔 bell icon (top navigation) to view active alerts and create new ones.

Alert types

Occupancy alert

Fires when Live Inside count exceeds or drops below a set threshold. Example: alert when store exceeds 200 people.

Queue alert

Fires when queue length or average wait time exceeds a limit. Example: alert when wait time exceeds 10 minutes.

Daily target alert

Fires when a location reaches or misses its daily visitor target by end of day.

Sensor status alert

Fires when a device goes offline or data stops flowing for a configured period.

Creating a new alert

Path: 🔔 Bell icon → + New alert

Click the 🔔 bell icon in the top navigation bar.
Click + New alert.
Select the alert type: Occupancy, Queue, Target, or Sensor status.
Choose the location or zone to monitor.
Set the threshold value (e.g. 200 visitors, 10 minutes wait).
Choose the delivery method: Email, SMS, WhatsApp, or Webhook.
Enter the recipient (email address, phone number, or webhook URL).
Set active hours — e.g. only send alerts during opening hours (09:00–21:00).
Click Save.

Delivery methods

Email

Instant notification to any email address including external recipients.

SMS

Text message to a mobile number. Requires SMS credits on your account.

WhatsApp

WhatsApp message delivery for teams using WhatsApp for operations.

Webhook

HTTP POST to a URL — integrate with Slack, Teams, PagerDuty, or any custom system. Payload includes alert type, location, value, and timestamp.

MQTT

Publish to an MQTT broker for IoT integrations and real-time data pipelines.

Best practice: Set active hours on all alerts to avoid receiving notifications outside trading hours. Use webhook delivery to integrate with your team's Slack or Microsoft Teams channel for immediate visibility.

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