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    Magasin Reduces Operational Costs

    Magasin Reduces Operational Costs

    Owned by the British company Debenhams, Magasin Du Nord is a chain of department stores located at Kongens Nytorv in Copenhagen, Fields in Copenhagen, Lyngby, Rødovre, Odense, and Aarhus. The company has roots dating back to 1868 when Theodor Wessel and Emil Vett opened a manufacturing company in Aarhus named Emil Vett & Co. Since then, the company has thrived, gathering thousands of visitors each day.

    Magasin was looking for an accurate and hosted people counting solution that could help them save time and resources in their daily operations. We offered Magasin Vemcount - a hosted cloud solution with comprehensive support service – which became the deal breaker for the company.

    Magasin was looking for an accurate and hosted people counting solution that could help them save time and resources in their daily operations. We offered Magasin Vemcount - a hosted cloud solution with a comprehensive support service – which became the deal breaker for the company.

    Thus, the solution allows Magasin to:

    • Work with a fully scalable solution that can be adjusted to meet the needs for deeper analysis of customer behavior patterns - such as measuring zones and queues.
    • Access analytical tools in the software for in-depth analyses of customer traffic for all their department stores.
    • Receive accurate customer data and comprehensive support, including monitoring of the solution 24/7, ensuring full reliability.
    • Reduce operational costs by allocating the right number of resources at the right times.

    You Are Only As Good As Your Customers Say

    Lasse L. Mohrsen Avatar

    Lasse L. Mohrsen

    Loss Prevention Manager

    Magasin du Nord

    "We wanted a central solution that could cover all of our department stores in Denmark. We wanted the same system and a hosted solution but managed from one place. It was also a requirement from the beginning that the solution was able to count very accurately. And Vemcount has worked perfectly.”

    Problem

    When we met with Magasin back in 2013, they had an outdated people counting solution, which did not deliver reliable and accurate customer data. Furthermore, they wanted a hosted solution that could export customer data into a central business intelligence system. The solution should provide the administration and management with access to analytical tools, allowing them to create in-depth analyses of customer behavior in all their department stores.

    Magasin focused on the following questions:

    • How do we ensure that we receive credible and accurate customer data?
    • How do we allow employees to focus solely on our core business and save the amount of time spent on handling large sets of customer data, without compromising on the quality of the data output?
    • How can we ensure that a possible expansion will not hamper the existing workflow or data output and create problems that would weaken the efficiency of the process?
    Solution

    We upgraded the entrances and escalators at each Magasin department store with the newest 3D people counting sensors, which are the industry standard.

    These sensors can count with more than 98% accuracy, and each one has a built-in control software that enables remote control.

    By integrating the sensors with our unique retail analytics software, we provide all management and administration personnel at Magasin with actionable in-store data.

    The collected data can then be analyzed through our customizable dashboard and tailored reports.

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