Count Smarter, Not Harder
People Counting Software for Retail & Enterprise
People counting software from Vemco Group gives retail and enterprise teams accurate, real-time visitor data to make confident, data-driven decisions. Track footfall, measure conversion rate, and understand customer behaviour across every location.
How to choose people counting software
Six things separate one people counting system from another: how accuracy is verified, which sensor type fits your space, what happens to the data, what it connects to, who installs it, and how it is priced. The criteria below applies to any vendor, including us.
Accuracy and how it's verified
Most vendors quote a percentage. Fewer explain how it was measured or under what conditions. Ask for the counting method, the test conditions, and what causes it to drop.
How was that accuracy figure measured, and what happens to it at a two metre wide entrance in direct sunlight?
Sensor type
2D, 3D stereo vision and time of flight all count people, at different costs and with different failure modes. The right choice depends on ceiling height, entrance width and whether you need to separate adults from children.
Which sensor are you proposing for this entrance, and why that one rather than the cheaper option?
What happens to the data
Some systems process video in the cloud. Some store images. Under GDPR that difference decides how long your legal review takes. Ask whether any footage leaves the sensor.
Does any image or video leave the device, and where is the data stored?
Integrations
Visitor counts on their own tell you volume. Combined with POS data they tell you conversion rate. Check whether the integration you need is native or a custom project.
Is the connector to our till system already built, and can we see it working?
Installation and who does it
Some vendors ship hardware and leave you to find an installer. Others install themselves. This is the difference between a two week rollout and a two month one.
Who physically mounts the sensors, and what do we need to provide?
Total cost of ownership
Quotes are rarely comparable as issued. One vendor prices hardware and bills installation separately, another bundles both and charges more per site. Rebuild every quote into the same five lines before you compare them.
Sensors · installation · annual software subscription · integration work · support and replacement over three years
How accurate is people counting, really?
VemCount counts at 98%+ accuracy using 3D stereo vision sensors. That figure is measured by comparing sensor counts against manual counts over full trading days, not short sample periods.
What the number depends on
| FACTOR | EFFECT ON ACCURACY |
|---|---|
| Entrance width relative to sensor coverage | A single sensor covers a defined width. Wide entrances need multiple units, and under-specifying is the most common cause of disappointment count. |
| Groups entering together | 3D stereo vision separates individuals walking close together. 2D and infrared systems tend to merge them into one count. |
| Staff movement | Employees crossing the lines repeatedly can inflate counts by double digits in a small store. Staff exclusion removes them from visitor totals. |
Where it drops
2D, 3D and time of flight sensors compared
Three sensor technologies dominate people counting. The difference between them is how they separate one person from another, which decides both accuracy and price.
| METHOD | TYPICAL ACCURACY | SEPARATES A GROUP | ANONYMOUS | MAIN LIMITATION |
|---|---|---|---|---|
| 3D Stereo Vision | 98%+ | Yes | Yes | Higher unit cost than 2D; needs specified ceiling height |
| Time of flight | 95-98% | Yes | Yes | Highest unit cost |
| Thermal sensors | 96-98% in ideal conditions | Partially | Yes | Accuracy falls when ambient temperature approaches body heat, and in low ceilings |
| 2D video / overhead camera | 90-96% | Poorly | Depends on whether footage gets stored | Depends on camera angle, resolution and lighting |
| Infrared beam | 80-93% | No | Yes | Drops sharply on wide or busy entrances and in direct sunlight |
| WiFi / mobile signal | Variable | n/a | No | Counts only phones with wifi on, and identifying returning visitors is likely personal data under GDPR |
| Turnstiles | Near 100% | Yes | Yes | Requieres physical access control, unsuitable for open retail entrances |
Where each one fits
| SITUATION | USUALLY THE RIGHT METHOD |
|---|---|
| Retail, malls, airports, anywhere conversion rate matters |
3D stereo vision. Conversion rate and demographic data both depend on separating individuals correctly. |
| Single narrow doorway, count only, low budget |
Infrared beam. Cheap and adequate if 85% is good enough and nobody needs dwell time. |
| Temperature-controlled indoor space with no overhead mounting |
Thermal. Accurate in stable conditions, less so in summer heat. |
| Access control is also required |
Turnstiles. Most accurate method there is, and unusable in open retail. |
| Very high ceilings or unusual geometry |
Time of flight |
VemCount is hardware agnostic and works with more than 50 sensor models. In most retail and public space deployments we specify 3D stereo vision, because conversion rate and demographic data both depend on separating individuals correctly.
What people counting data is actually used for
Visitor counts on their own are a number. Combined with sales, staffing and time data they answer four operational questions that most businesses currently guess at.
Is the problem traffic or the shop floor?
A store with 1,000 visitors and 200 transactions converts at 20%. If sales fall and visitors held steady, the problem is on the shop floor, not in your marketing. Without a count you cannot tell the two apart.
Are staff on the floor when customers are?
Hourly visitor curves rarely match hourly staff rotas. Matching them is the fastest measurable saving most retailers find, and it needs nothing beyond an accurate hourly count.
Did the campaign bring anyone in?
Passersby counts outside the door and entries inside it give a capture rate. If a campaign moved sales but not capture rate, it worked on existing customers rather than new ones.
How many people are in the building now?
Live occupancy against a defined limit, with alerts by email or SMS when a threshold is crossed. Required for safety compliance in venues, useful for queue management everywhere else.
What VemCount does
Live occupancy
Real-time count of how many people are inside, against a capacity limit you set, using 3D stereo vision at 98%+ accuracy.
Demographics
Gender split and separate adult and child counts, derived from sensor height data rather than facial recognition.
Staff exclusion
Employee movement is removed from visitor totals automatically, so conversion rate is calculated against customers only.
Sales KPIs via POS
Native integration with your till system produces conversion rate, capture rate, average basket size, sales per visitor and dwell time.
Passerby analysis
Counts people passing the storefront as well as entering it, producing a capture rate for window displays and street-facing campaigns.
Real-time alerts
Email or SMS when occupancy crosses a threshold or a queue forms, so someone acts while it still matters.
Custom dashboards
Multiple dashboards per user, built from the widgets each role needs rather than a fixed template.
Scheduled reports
Daily, weekly or monthly exports comparing current and historical periods, delivered without anyone logging in.
People Counting by sector
What gets measured changes by setting. These are the six where the measurement changes the decision most.
Retail stores
Conversion rate against POS, capture rate from passersby, and hourly staffing against hourly footfall.
Shopping malls
Mall-wide and per-tenant counts, anchor store halo analysis, and footfall evidence for lease negotiations.
Supermarkets
Checkout staffing against arrival curves, queue formation alerts, and aisle-level flow.
Offices and smart buildings
Desk and room utilisation, ghost meeting detection, and occupancy data fed into HVAC for energy reduction.
Airports and transport
Passenger flow through terminals, dwell time in commercial zones, and queue analytics at security and check-in.
Leisure and public venues
Live occupancy against safety limits, exhibit dwell time, and visitor counts for public funding reporting.
People Counting Lets You Say Goodbye To:
Inaccurate Data
People counting solutions help businesses say goodbye to manual counting methods, meaning no more inaccurate customer data.
Manual Processes
With people counting technology, businesses can discard manual counting processes, ultimately saving time and avoiding errors.
Untargeted Marketing
People counting uses AI to provide businesses with demographic data, allowing them to tailor their marketing to their actual audience.
Resource Wastage
Accurate people counting data helps businesses allocate resources effectively, so they avoid overstaffing or understaffing during peak hours.
VemCount
VemCount is our in-house developed people counting software, providing you with all the data you need to solve your daily challenges.
… To put it lightly, VemCount is the only software you will ever need.
Is people counting GDPR compliant?
Yes, when the system stores no images. VemCount sensors process what they see on the device and output only counts. No video or still images are recorded, transmitted or stored, so visitors are never identifiable and there is no personal data to process.
What this means in practice
| QUESTION YOU DPO WILL ASK | ANSWER |
|---|---|
| Is any video or image stored? | No, counts only |
| Can an individual be identified or re-identified? | No, there's no biometric or facial data |
| Where is the data hosted? |
AWS, with 99% uptime. Region confirmed at contract |
| Is signage or consent required? |
No consent is required for anonymous counting, though many operators post signage as good practice |
Installation and rollout
Vemco Group installs with its own teams rather than subcontracting, in 98+ countries. A single site is typically live within [X] weeks of order; multi-site rollouts run in waves.
| STAGE | WHAT HAPPENS | WHAT YOU PROVIDE |
|---|---|---|
| 1.- Site survey | Entrance widths, ceiling heights and sensor count confirmed | Floor plans or a site visit |
| 2.- Specification | Sensor type and positions specified per entrance | Sign-off |
| 3.- Installation | Vemco team mounts and calibrates on site | Power and network at each mounting point |
| 4.- Integration | POS, BI or ERP connection configured and validated | API access to the connected system |
| 5.- Handover | Dashboards built per role, team trained | A list of who needs each view |
See VemCount on your own floor plan
A 30 minute call. We use your entrances and your questions, not a canned demo.
- We map your entrances and tell you how many sensors you need
- You see live counting, conversion rate and occupancy in the dashboard
- We answer the accuracy, GDPR and integration questions directly
- You leave knowing how many sensors your sites need
A Solution to Every Problem
Luksusbaby A/S
Problem
Luksusbaby wanted to view real-time, accurate KPIs regarding their physical stores, such as hit and conversion rates, for improved decision-making.
Solution
Our solution helped Luksusbaby take action based on facts rather than intuition while discovering the age of their incoming visitors for accurate conversion rate data.
Daells Bolighus
Problem
Daells Bolighus struggled to keep up with the changing market and had been in an economic deficit for 16 years. The main problems were old-fashioned marketing strategy and a lack of insight into customer data.
Solution
Vemco Group installed people counters in both Daells Bolighus stores and integrated sales and visitor data from the physical stores with online data from their website, allowing them to view and compare data across locations.
Magasin
Problem
Magasin had an outdated, unreliable people counting solution and wanted a hosted solution, exporting data into a central BI system to give them insight into customer behavior in all their department stores.
Solution
We delivered an accurate, up-to-date people counting solution to Magasin, which allowed them to reduce operational costs by outsourcing their customer data to us.
Odense Municipality
Problem
Odense Municipality wanted to access insight into how the citizens and visitors of Odense use the city and act on these insights based on factual decision-making rather than intuition.
Solution
To measure how the citizens and visitors of Odense use the shopping street, we cover all relevant entrances and exits with weather-resistant sensors that cover heights up to 20 meters.
People Counting Questions
What is people counting?
People counting is a process of tracking the number of individuals that enter or exit a particular area, such as a building, store, or public space. The process involves using technology to count people, typically through sensors.
What is a people counter?
A people counter is a device designed to record and count the number of people passing through a specific area or into a building. The purpose of a people counter is often to collect data about visitor flow and traffic patterns to help businesses or organizations understand and optimize their operations.
There are different types of people counters and they use different technologies to register people's presence. The most used forms of people counters come in the form of 3D sensors, infrared sensors, IoT sensors, etc.
Are visitor counters and customer counters the same as people counters?
Yes, the terms "visitor counter" and "customer counter" can often refer to the same thing as a "people counter". These terms are generally used for devices or systems designed to record and count the number of people passing through a certain area or into a building.
The purpose of these counters may vary. While "customer counter" often refers to devices used in retail to track the number of customers in a store, "visitor counter" or "people counter" may be more general terms used in different contexts. For example, they can be used in shopping malls, airports, museums, or other places where you want to analyze and understand visitor behavior and flow patterns.
Why is people counting important?
People counting is important for various reasons, including analyzing footfall traffic patterns, optimizing staffing levels, improving customer service, enhancing security, and making data-driven decisions regarding marketing and layout.
What are the different methods of people counting?
There are different methods of people counting, including 2D/3D sensors, infrared sensors, thermal imaging, and Wi-Fi tracking. Each method has its own advantages and limitations.
What are the benefits of using people counting technology?
The benefits of using people counting technology include improved operational efficiency, better customer experience, enhanced safety and security, increased sales and revenue, and the ability to make data-driven decisions.
How accurate is people counting technology?
The accuracy of people counting technology can vary depending on the method used and environmental factors. Generally, modern people counting systems can achieve accuracy rates ranging from 90% to 98%.
How can people counting technology be integrated with other systems?
People counting technology, such as Vemco Group’s, can be integrated with other systems such as POS, BI, and ERP systems, as well as access control systems and analytics platforms. This integration ability enables more comprehensive and efficient data analysis and reporting.
What are the privacy concerns associated with people counting?
Privacy concerns associated with people counting technology include the potential for invasion of personal privacy and the misuse of data collected through the technology. Thankfully, you do not have to worry if you choose Vemco Group. It is important to implement appropriate security measures and privacy policies to mitigate these risks, and we always put security at the top of our priority list.
What industries use people counting technology?
Industries that commonly use people counting technology include retail, malls, healthcare, transportation, cities, and entertainment. Essentially, any place with visitor or customer flows can benefit greatly from a people counting solution. These industries use people counting to improve operations, enhance customer experience, and boost sales.
How can people counting data be analyzed and used?
By pulling people counting data through a data analytics software, such as Vemcount, businesses can analyze and use the data to identify footfall traffic patterns, optimize staffing levels, track customer behavior, and measure the effectiveness of marketing campaigns. The data can also be used to make real-time decisions and improve operational efficiency.
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