1. Access Your Dashboard
Log in to Vemcount
Navigate to your dashboard view
This is where all widgets are created and managed.
2. Add a New Widget
Click the blue “+” (Add Widget) button (top-right corner)
Opens the widget selection panel.
3. Select “Live Dwell / Queue” Widget
Choose Live Dwell / Queue Widget
This widget displays real-time queue metrics, unlike charts which show historical trends.
4. Select Queue Metric (Key Configuration)
Choose what queue-related KPI to display:
Common options include:
Visitors in Queue (Queue Length)
Average Wait Time
Dwell Time (time spent in queue zone)
Calculated / Estimated Wait Time
These are core queue KPIs available within Vemcount
Best Practice:
Use queue length for quick operational visibility
Use wait time for customer experience monitoring
5. Select Data Source (Critical Step)
Define where the queue is being measured:
Typical options:
Zone → e.g. checkout area, service desk
Location → entire store (less common for queues)
Best Practice:
Always use zone-level data for queue widgets
Ensure the zone is correctly configured as a queue area
This step determines where the queue is being analysed
6. Proceed to Widget Layout
Click Next
7. Add Title & Description
Title (Required): Make it operational and clear
Description (Optional): Add context
Examples:
“Live Queue Length – Checkout”
“Avg. Wait Time – Service Desk”
“Current Queue – Fitting Rooms”
Use action-oriented naming for staff dashboards.
8. Customise Appearance (Highly Recommended)
Adjust:
Widget size
Colour indicators (if available)
Best Practice (Critical for queue management):
Use colour thresholds:
Green → Normal
Amber → Busy
Red → Action required
This enables instant decision-making without analysis
9. Save the Widget
Click Save
The widget will now display live queue data on your dashboard