Queue Management Solution

Our sensors track visitors' journey and dwell time where they are stationary. Vemtrack uses the dwell time to calculate the queue lengths. Queue Management is perfect for creating a better customer experience.

Queue management in airport check in

Track queue length to prevent missing selling opportunities

Never-ending queues are intrinsically related to shopper satisfaction. Many business owners and managers do not realize the importance of managing checkout lines. Specific customers have no patience waiting in long queues and quickly get annoyed and frustrated.

One in every three potential customer leaves the store if they have to wait for more than five minutes to pay. Retailers experience revenue losses of up to 39% due to long queues.

Our solution Vemtrack can help you reduce your customers' frustrations and better organize your staff. Accurate 3d sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.

Queues at the supermarket

Queue Management

Vemtrack offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.

These key metrics are critical for retailers to manage their personnel and prevent potential customer losses caused by long waiting times.

👣 Follow the queues waiting in real-time.

👣 Receive alerts and automatic notifications.

👣 If you need to open another cashier, the system
will warn you.

👣 Keep your staff focused on sales.

Real-Time Notifications
Vemcount provides data in real-time, throughout its customizable dashboard, which can also generate alerts when a count exceeds a certain level, for example, to inform long lines.
Vemcount runs reports, with insights into queue lengths throughout the day, peak queue times or average waiting times. The data can be exported in Excel and PDF.
Group Identification
The customer counter identifies groups of people who are together. If there are a couple in the queue, they are registered as one and not counted as two. It guarantees an accurate prediction of the time spent in the queue.
Staff Exclusion
Exclude staff members in the queue areas so they are not counted in the analysis. Track queues in the helpdesk and information areas to identify the engagement between visitors and staff, their interaction time and cross information.
Supermarket queue line

Minimize queue length and waiting times for the optimum customer experience

Research shows that the average customer is willing to wait no longer than 14 minutes before leaving your store empty-handed, frustrated, and likely never to return.

While there are many theories behind the psychology of queueing, the factors that frustrate customers the most are uncertain and unexplained waits.

Airport queue management

With Vemcount, you can better manage the customer experience through a variety of strategic measures.

You can register the number of visitors in your store, measure queue length and average customer wait time before they are served, and generate real-time alerts to get notified when a count exceeds a certain level.

Having access to these all-important metrics allows you to put strategies in place to minimize long waiting times, allocate extra staff during busy periods and optimize product placements for dwell zones and high traffic areas.

With Vemcount you can:

Understand costumers behavior
Staff allocation
Cost reduction
Reduce abandonment rate
Workforce efficiency
Discover average service time
Predict queue length

It is no secret that we are all feeling the economic impact of the world situation in our everyday lives. With the increasing prices on everything from food to gas and electricity, the willingness to buy among consumers has witnessed a global decrease.


“As the new Country Manager, I will help Vemco grow in Sweden, hopefully gaining more customers, partners, and employees in the area,” he says and continues: “The Swedish market is huge and very exciting. There is a definite need for the products Vemco Group offers”.

Per-Olof Vemco Group

Many years in the business have given Per-Olof Andersson a strong foothold at Vemco Group, stepping in as the new Business Development Manager. With his newfound position, residing and operating in Gothenburg, Sweden, Per-Olof will handle the shopping mall industry in the Nordics and Baltics.

"We use Vemcount to measure the traffic at our entrances, so we get an idea of where the customers come from and when the number of visitors peaks during a day, week, month or year. This gives us, among other things, a tool for planning our marketing and activity calendar and subsequently evaluating on these activities."

Janni Baslund Dam - Mall Manager, BROEN Shopping
Read case