Set / Reset user passwords (Admin only)
Admin users have the capability of sending login details emails to users from the Vemcount reporting system
How do I resend a welcome email in Vemcount?
To resend a welcome email in Vemcount, log in with Admin credentials, navigate to Setup | Users, locate the relevant user, and select Send Welcome Email from the dropdown beside their username. The user will receive a Login Details email containing a Set Your Password link, which is valid for 3 working days.
The welcome email link is valid for 3 working days from the date it is sent. If the user does not set a password within this period, the link will expire and a new welcome email must be sent.
Steps to resend a welcome email
Follow these steps in order to resend a welcome email to a user:
- Login to Vemcount using Admin credentials.
- Select Setup | Users from the top menu.
- Enter the username or user details in the search bar to find the relevant user.
- Click on the relevant user in the search results to open their account record.
- Select the drop down arrow beside the username of the user account.
- Select 'Send Welcome Email' from the dropdown menu.
- Select the 'Send Welcome Email' confirmation button on the dialog that appears.
What happens after the welcome email is sent?
Once the steps above are completed, a Login Details email containing a Set Your Password link is sent to the email address associated with the user account. The user has 3 working days to set their password before the link expires. See the example below.