BROEN Shopping opened in 2017 in the heart of Esbjerg, Denmark. With its 60 stores spread over 29,800 m2, BROEN Shopping has created an inspiring universe with everything from fashion to culinary experiences.Read the case and find out how BROEN Shopping optimizes daily operations with Vemcount.
"We use Vemcount to measure the traffic at our entrances, so we get an idea of where the customers come from and when the number of visitors peaks during a day, week, month or year. This gives us, among other things, a tool for planning our marketing and activity calendar and subsequently evaluating on these activities."
Challenge
BROEN Shopping wanted a people counting solution with easy-to-understand visualisations and reports, making it possible for the management to work in depth with key figures, as a part of the daily operations. BROEN Shopping focused on the following questions:
How can we measure customer traffic in the shopping mall and use this knowledge in strategic as well as operational decision-making?
Do our marketing activities and campaigns attract more visitors to the mall?
How do we ensure that visitors get a customer experience beyond the ordinary and a good customer service?
Solution
For BROEN Shopping, we have installed a mix of sensors, each of which matches the particular conditions at each entrance, combined with our unique software solution, Vemcount. AI-powered 3D sensors are able to collect accurate data about the number of visitors, even in difficult environments, where the amount of light is limited. For entrances with a standard light input, two other types of 3D sensors are used. As the entrances vary in width and height, the sensors are chosen according to their viewing angle. All three types of sensors automatically exclude unnecessary factors from the counts, such as shopping carts, freighters, and product displays outside of the store. The customer data are presented in Vemcount on a user-friendly dashboard or in customised reports.
"We wanted a central solution that could cover all of our department stores in Denmark. We wanted the same system and a hosted solution but managed from one place. It was also a requirement from the beginning that the solution was able to count very accurately. And Vemcount has worked perfectly."
Lasse L. Mohrsen - Loss Prevention Manager, Magasin Du Nord
"We know from the authorities that the queues in supermarkets are a critical place with regard to contagion. As a researcher, I am used to working with data from buildings and people’s movements. It suddenly struck me that if we can give people a visual real-time view of how close they are to each other in the queues, we might encourage them to increase the distance to one another."
Mikkel Baun Kjærgaard - Professor at SDU
"Over the years, we’ve tested a handful of different people counting solutions, which unfortunately have disappointed us at every turn. Finally, with help from Vemco Group, we’ve found the right solution. A valid and good quality solution ensuring that we can optimize our business and measure the performance of our stores (…)."
Henrik Wieben - Country Manager, HiFi Klubben Denmark
