Internal reference — super-admin and partner functions. Not for end customers.
Path: Settings gear > Users. Columns: Username, Name/Email, Base Company, Created, Last Activity. Buttons: Create demo user (testing only), + Add user, Restore user. Search, order-by and per-page controls.
Edit — user details, role, company assignment
Send welcome email — sends login credentials to the user
Assume as this user — log in as the user (impersonation)
Edit permissions / View permissions
Delete — soft-delete, recoverable via Restore user
Starts a real impersonation session — the admin's session switches to the selected user's account and sees exactly what they see, including their dashboards, reports and data scope. It does not require the user's password.
Impersonation is for support and troubleshooting only. The admin is acting inside a real user's account; treat anything done during the session as if the user did it, and exit when finished.