AI Support

Vemco first-level support playbook — top issues and answers

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:51:07 GMT

This playbook covers the most common Vemcount customer support issues, ordered by how often they actually occur (based on analysis of 46,000+ real support tickets). Answers are short and action-first. Issues needing account-specific action (calibration, data correction, license changes, hardware, billing disputes) should always be handed to the support team. Vemco sells four things: sensors, licenses, installation, and SLA/support services. Invoicing is done in the finance system (e-conomic), not in Vemcount.

SOP – Xovis Firmware Upgrade from 4.x to 5.x

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:50:26 GMT

Primarily applies to the PC2S/PC2 series in Vemcount environments. Updated with note on 3.1.x → 5.5.9 → newer 5.x.

Metric widget

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:48:01 GMT

Follow the steps below to create a metric widget on your Vemco dashboard:

Text widget

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:47:35 GMT

1. Access Your Dashboard

How to create a report folder system

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:47:03 GMT

1. Access Reports Section

Mall Statistics

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:46:40 GMT

1. Access Tenant Section

Term explanation table

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:46:14 GMT

Data sources

I can't select my location

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:44:55 GMT

Information coming soon

Settings menu overview

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:44:35 GMT

The Settings menu is the admin hub for all platform configuration. Access it by clicking the cogwheel icon in the top-right corner of any Vemcount page.

Tenant analytics — shopping centre reporting

at@vemcogroup.com (Vemco Support) — Wed, 19 Aug 2026 02:44:00 GMT

The Tenant module provides shopping centre and property managers with analytics comparing tenant performance, revenue, and footfall across locations. Access it via the Tenant menu in the top navigation.